Booking Terms & Conditions

Please read these Booking Terms and Conditions carefully, as they govern your Booking and your stay at the Property.

These Terms and Conditions apply to bookings made with British Coastal Holidays, a partnership operating in England and Wales.

References to “we”, “us” or “our” mean British Coastal Holidays and its partners.

The contract for your stay is between you and British Coastal Holidays.

We strongly recommend that you take out comprehensive travel insurance to cover cancellation and your stay at the Property. If you choose not to do so, you accept responsibility for any loss you may incur.

If you have any queries regarding these Terms and Conditions or any comment or complaint about your Booking, please contact us using our online forms or by calling +44 (0) 7771 984092.

1. DEFINITIONS
2. THIS CONTRACT
3. OUR OBLIGATIONS
4. YOUR HOLIDAY AND WHAT IS PERMITTED
5. PRICE AND PAYMENT
6. SECURITY DEPOSIT
7. YOUR RIGHTS TO CANCEL
8. REFUNDS
9. OUR RIGHT TO CANCEL
10. LIABILITY
11. HOW WE USE YOUR PERSONAL INFORMATION
12. GENERAL

1.  DEFINITIONS

“Booking” means your request to stay at the Property once it has been confirmed by us.

“Security Deposit” means the deposit paid by you to cover any damage to the Property, loss of contents or keys, or excessive or improper use of facilities.

“Check-in time” means the date and time when the Property will be made available to you.

“Check-out time” means the date and time when the Property must be vacated by you as set out in the Booking.

“Holiday” means the period during which we provide the Property to you as set out in the Booking.

“Party List” means the list of people, including you, who will share the Property (limited to the maximum number notified under clause 4.2) and provided in accordance with clause 2.8.

“Property” means the accommodation specified in your Booking.

“Property Specific Terms” means specific rules applicable to a Property provided to you by us.

“You” means the person making the Booking and all members of their party.

2.  THIS CONTRACT

2.1 These are the terms and conditions on which your Booking is made and your Holiday will be provided to you.

2.2 When you submit a booking form to us, we are under no obligation to accept that booking until we have confirmed it in writing.

2.3 The booking contract is between you and British Coastal Holidays. The person making the booking confirms that they are authorised to accept these terms on behalf of all members of their party.

2.4 A booking becomes legally binding once we have issued written confirmation of acceptance either via a booking confirmation or direct email and having received the 25% booking deposit. Upon confirmation and the deposit payment, these Terms and Conditions form the contract between you and British Coastal Holidays.

2.5 Once we have confirmed your Booking you will only be able to cancel in accordance with clause 7 below. However, if you contact us, we may be able to extend your Holiday or change the identity of or the number of persons in your party, but this is subject to availability and our agreement. Accordingly, we cannot guarantee that this will always be possible.

2.6 You are responsible for ensuring the details you provide on the booking form you submit to us are correct and whilst we will try to assist you, we cannot be liable for mistakes in information that you have given to us.

2.7 Every Booking has a reference number. Please quote this number in all correspondence with us relating to the Booking.

2.8 If you make a telephone booking, we will provide you with confirmation of the Booking over the phone and in writing after the call.

2.9 You agree that you will provide a Party List prior to arrival.

2.10 You agree to arrive at or after the Check-in time (usually 4pm but please check the property details) for the Booking (unless you notify us otherwise and we agree the same in advance).

2.11 The Property will not be available at any time outside of the Holiday and we may deduct from the Security Deposit or otherwise charge you a reasonable sum for any costs incurred by us in the event that you have not left the Property at the Check-out time.

2.12 You confirm that the person making the Booking is over the age of 18.

2.13 You appreciate that, while we keep our illustrations, photographs, and other imagery as up to date as possible, they are only illustrative and are subject to change.

3.  OUR OBLIGATIONS

3.1 Once your Booking has been confirmed, we agree to provide the Property for your Holiday in accordance with these Terms and Conditions.

3.2 We will ensure that the Property is provided in a clean and reasonably maintained condition and complies with applicable safety requirements.

4.  YOUR HOLIDAY AND WHAT IS PERMITTED

4.1 General

4.1.1 You agree to take proper care of the Property and its contents during your Holiday and we may deduct costs from your Security Deposit if you fail to do so.

4.1.2 You will be notified of the maximum number of people who are permitted in the Property and you may not exceed that number. No-one other than the individuals listed in the Party List may stay in or visit the Property.

4.1.3 We only permit the Property to be used for domestic and private use. If you do wish to use the Property for a commercial purpose, please contact us before booking.

4.2 Property Specific Terms

4.2.1 The Property may have Property Specific Terms which will be provided to you prior to Booking. You must abide by these during your Holiday.

4.3 Pets

Pets are only permitted at the Property where expressly agreed in advance and confirmed within the Booking. Any applicable pet charges will be notified to you prior to confirmation of the Booking and must be paid before arrival.

Where pets are permitted, the following conditions apply:

  1. “Pet-friendly” indicates that pets are accepted at the Property. No specific adaptations or modifications have been made to accommodate pets.
  2. Only the number and type of pets specified in the Booking are permitted. Pets are only allowed at properties advertised as pet friendly.
  3. If you wish to bring a pet other than a dog, you must obtain our prior written consent before confirming your Booking.
  4. An additional accommodation charge applies to bookings including pets, as detailed at the time of Booking.
  5. Pets must not be left unattended at the Property at any time.
  6. You must provide details of your pet prior to arrival, including breed, age, and (in the case of female dogs) whether neutered.
  7. Pets are strictly prohibited from entering bedrooms or climbing onto furniture, including beds, sofas, and chairs.
  8. You must bring your own pet provisions, including bedding, bowls, and towels. Pets must be clean and fully dry before entering the Property after being outside.
  9. You must ensure that your pet is up to date with appropriate flea and parasite treatments prior to arrival.
  10. You are responsible for cleaning up after your pet at all times. All pet waste must be securely bagged and disposed of hygienically in the designated bins provided.
  11. You are responsible for always ensuring the safety and control of your pet, particularly where the Property is located near roads, livestock, or other hazards. We accept no responsibility for the safety, injury, loss, or death of any pet during your stay.
  12. You are liable for any damage, loss, or additional cleaning costs caused by your pet. Such costs may be deducted from your Security Deposit and, where they exceed the Security Deposit, recovered from you.
  13. Your pet remains your sole responsibility and liability throughout your stay.

By bringing a pet to the Property, you confirm that you accept and agree to comply with these conditions.

4.4 No Smoking

Smoking and vaping are strictly prohibited inside the Property. Evidence of smoking may result in additional cleaning charges and deductions from the Security Deposit.

4.5 Broadband

Where broadband or Wi-Fi is provided, it is offered as a complimentary service. We do not guarantee minimum speeds, uninterrupted access, or suitability for streaming, business, or other specific purposes. We accept no liability for service interruptions or performance issues beyond our control.

5.  PRICE AND PAYMENT

5.1 The price of your Holiday including any Security Deposit and any extras (e.g. pet fees) will be notified to you prior to your request to book being confirmed.

5.2 We will confirm the dates for payment and the price of your Holiday at the time of Booking and you must ensure that you make the payments on time.

5.3 Payment must be made by bank transfer or by a card payment using the link on the booking form.

5.4 Bank transfers must be in cleared funds by the deadlines for payment and in the currency shown in the Booking.

5.5 Where VAT is chargeable, it is included in the sums given. If the rate of VAT changes before you have paid in full, we will be required to adjust the price of your Holiday accordingly.

5.6 If you fail to pay any sums (including the Security Deposit) by the due date we may either charge your debit or credit card for the amount owing plus an administration charge of £30 or we may cancel your Holiday and use any monies paid to cover the costs incurred by you breaching these terms and conditions.

5.7 You will not be permitted to have access to the Property if there is any sum (whether Security Deposit or otherwise) outstanding at the Check-in time and clause 5.6 above will apply.

6.  SECURITY DEPOSIT

6.1 You will be informed of the amount of the Security Deposit to be paid at the time of Booking.

6.2 The Security Deposit must be paid with the balance. If booked via our website, then the card details are retained and monies will only be taken if there is an issue after check in.

6.3 The Property will be assessed after your Holiday. If no loss or damage is discovered, we will provide you with a full refund of the Security Deposit. Otherwise, if any loss or damage is discovered then you will be informed of the amount to be deducted from the Security Deposit.

6.4 If the reasonable cost of repairing any loss or damage to the Property or contents exceeds the Security Deposit, we will invoice you and charge your credit or debit card (where provided).

7. YOUR RIGHTS TO CANCEL

7.1 Any cancellation must be in writing and will only be effective once we send written confirmation of the cancellation to you. Please see clause 8 for your entitlement to refunds and clause 2.4 relating to changes.

7.2 When we confirm your cancellation in writing we will provide you with details of what (if anything) is owing to you and any deductions we have made.

7.3 We strongly recommend that you purchase holiday insurance with cancellation when making your Booking. If you choose not to do so, any financial loss resulting from cancellation will be your responsibility. If you cancel your holidays, you may still be required to pay cancellation charges, and we cannot guarantee that payments already made will be refunded.

7.4 If you are unable to travel to the Property for any reason, or do not arrive on the day of check-in without notifying us, this will be treated as a cancellation under this clause 7.

8.  REFUNDS

8.1 When you cancel we offer a full refund within 48 hours of the receipt of funds. After that time deposits are always retained in full.

8.2 Balance payments are due no later than 12:00 noon six weeks prior to the arrival date. In the event of failure to make full payment by this point, we retain the right to re-advertise the dates. Should those dates then successfully re-let you will no longer be responsible for the balance payment, however if we are unable to re-let the cancelled dates, you will remain liable for the outstanding balance.

8.3 In exceptional circumstances, we may try to accommodate requests to transfer bookings to alternative dates, where significant notice is given.

9.  OUR RIGHT TO CANCEL

9.1 We may need to cancel a Booking prior to the Check-in date due to circumstances beyond our reasonable control (including, but not limited to, fire, flood, damage to the Property, failure of utilities, or legal restrictions). If this occurs, we will notify you as soon as reasonably. We may (but are not obliged to) offer alternative accommodation or alternative dates. If this is not possible, you will be entitled to a full refund

9.2 In such circumstances, we will offer either:

(a) alternative available dates; or

(b) a full refund of all monies paid for the Booking.

9.3 The remedies set out in clause 9.2 represent our sole liability to you in the event we cancel your Booking under this clause.

9.4 This clause does not apply where you cancel this booking. Your cancellation rights are set out separately in clause 7.

10.  LIABILITY

10.1 Nothing in these Terms limits or excludes the liability of British Coastal Holidays for:

(a) death or personal injury caused by the negligence;

(b) fraud or fraudulent misrepresentation; or

(c) any other liability which cannot be excluded or limited under applicable law.

10.2 Subject to clause 10.1, British Coastal Holidays shall be responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or negligence. However, we shall not be responsible for any loss or damage that is not foreseeable.

10.3 We are not liable for:

(a) loss of or damage to your personal belongings, vehicles or other property brought to the Property;

(b) any indirect, consequential, or economic losses including (without limitation) loss of enjoyment, travel costs, alternative accommodation costs, or loss of income;

(c) events outside our reasonable control.

(d) any loss arising from your breach of these Terms.

10.4 Nothing in these Terms affects your statutory rights as a consumer.

10.5 Our total liability to you in connection with your Booking shall not exceed the total amount paid by you for the Holiday.

11.  HOW WE USE YOUR PERSONAL INFORMATION

11.1 British Coastal Holidays will only use your personal information in accordance with our Privacy Policy.

11.2 We will only send you marketing communications where you have provided your consent or where we are otherwise permitted to do so under applicable law. You may unsubscribe from marketing communications at any time.

12.  GENERAL

12.1 These Terms constitute the entire agreement between you and British Coastal Holidays in relation to your Booking.

12.2 No person other than you and British Coastal Holidays shall have any right to enforce any of its Terms.

12.3 These Terms shall be governed by and construed in accordance with the laws of England and Wales.